NearbyAcres ("we", "our", "us") operates the NearbyAcres mobile application, website, and related services (the "Platform"). This Privacy Policy explains how we collect, use, store, share, and protect information about you when you use the Platform.
By using the Platform, you consent to the practices described in this policy. If you do not agree, please do not use the Platform.
This policy applies to buyers, agents, property owners, and anyone else who interacts with NearbyAcres.
We collect the following categories of information:
- Buyer data: name, phone number, WhatsApp number, budget range, preferred location, property type, buying purpose, and enquiry details.
- Agent data: name, agency, district and area of work, years in the business, subscription status and term, payment and invoice records, and the properties listed.
- Property listing data: property details, photographs, an approximate location, and owner contact information where the person listing chooses to give it.
- Account data: username, login credentials, session tokens, and account history.
- Device and technical data: device model, operating system, IP address, browser type, app version, crash logs, and push notification tokens.
- Behavioural data: pages visited, features used, buttons tapped, time spent, and interaction history within the Platform.
- Analytics signals: data collected via Google Analytics 4 (GA4) and Meta Pixel for platform improvement and marketing attribution.
- Communication data: records of messages, calls, or notifications sent or received through the Platform. For calls placed inside the Platform we record who called whom, when, and how long it lasted. We do not record the audio of a call.
- Voice messages: where you record a voice message on a match, we store the recording itself, its length, and whether the other person has played it. A recording may be up to one minute. We may generate a written transcript of it so that it can be read as well as heard, and so that contact details read aloud can be detected.
Information collected is used for the following purposes:
- To respond to buyer property requirements and arrange callbacks.
- To match buyers with suitable property listings, and to introduce a buyer to the agent or owner who holds one.
- To manage property listings, agent access and subscriptions.
- To send service notifications, verification messages, and platform alerts.
- To improve platform features, listing quality, and user experience.
- To detect and prevent fraud, abuse, and policy violations.
- To maintain internal records for sales, support, compliance, and audit purposes.
- To take subscription payments from agents, issue GST invoices, and meet tax and accounting obligations.
- To conduct analytics and measure marketing performance via GA4 and Meta Pixel.
Agents and property owners may list a property with details including an approximate location, photographs, and, where they choose to give it, the owner's contact information. Owner details are treated with particular care because they belong to a third party.
By listing a property, you confirm that:
— The information is accurate and lawfully obtained.
— You have the owner's permission to market the property.
— You have not misrepresented any person, property, or contact detail.
Owner contact details are used only for matching, communication and connection support. They are never published and we do not contact an owner behind the agent who listed them. NearbyAcres does not inspect or verify the property.
We retain listing records, including timestamps and who listed the property, to resolve disputes and to keep a record of what was published and when.
By creating an account or submitting an enquiry, you consent to being contacted via the following channels for service-related, transactional, and marketing communications:
- WhatsApp messages.
- Phone calls.
- Email.
- SMS.
- Push notifications via the mobile app.
- Calls and voice messages inside the Platform, between a seeker and an agent on a specific property.
A seeker and an agent can speak about one property without either of them seeing the other’s phone number.
Permission belongs to the seeker and is given for one property at a time. It can be withdrawn at any time, and a seeker can close a connection entirely, which stops calls, requests to call, and voice messages together.
Calls run between the two handsets and we do not record their audio. Voice messages are recorded and stored by us.
Either person can report a voice message. A report does not remove it: our team listens to it and decides what to do. We do not listen to voice messages otherwise, except where the law requires it or where it is necessary to investigate a report or a suspected breach of our terms.
Recordings and transcripts are deleted 90 days after the match is declined or closed.
You may opt out of marketing communications at any time by contacting us at calvis@nearbyacres.com or using the opt-out option in your account settings.
Essential service messages, such as verification codes, submission updates, and account alerts, may still be sent even after opting out of marketing communications.
We do not sell your personal information. We may share information in the following circumstances:
- With relevant property owners or buyers as part of the matchmaking and verification process.
- With agents or owners where necessary to make a property introduction, without giving them a buyer's contact details unless the buyer has agreed.
- With analytics providers (Google Analytics, Meta) under their respective data processing agreements.
- With payment processors or financial institutions to take subscription payments, issue invoices, and meet tax obligations.
- With legal authorities, regulators, or law enforcement when required by applicable law or court order.
- With professional advisors (lawyers, auditors) under confidentiality obligations.
- With a successor entity in the event of a merger, acquisition, or business transfer.
The NearbyAcres web platform uses cookies and similar tracking technologies. The mobile app may use device identifiers and analytics SDKs.
We use Google Analytics 4 (GA4) to understand how users interact with the Platform and Meta Pixel for marketing attribution and ad performance measurement.
You may disable cookies through your browser settings, but some features of the Platform may not function correctly without them. Mobile users may limit ad tracking through device settings.
We retain information for as long as needed to fulfil the purposes described in this policy:
- Buyer requirements and enquiry records: retained for up to 3 years from submission or last interaction.
- Property listings and associated data: retained for up to 5 years, to resolve disputes about who listed a property and to keep a record of what was published.
- Inactive accounts: accounts with no activity for 24 consecutive months may be deactivated and data archived.
- Subscription, payment and invoice records: retained as required by applicable tax and financial regulations, typically 7 years.
- Communication logs: retained for up to 2 years for support and compliance purposes.
- Voice messages: the recording and any transcript are deleted 90 days after the match they were sent on is declined or closed. A record that a message existed, and when, is kept with the match.
We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or destruction.
These measures include access controls, encrypted data transmission, and periodic security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we take protection seriously, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you as required by applicable law.
You have the following rights regarding your personal information:
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your account and associated personal data (subject to legal retention obligations).
- Opt out of marketing communications at any time.
- Withdraw consent where processing is based on consent.
- Contact us to raise a concern or complaint about how your data is handled.
To exercise any of the above rights, contact us at calvis@nearbyacres.com. Include your name, registered phone number or email, and a description of your request. We will respond within a reasonable time and in accordance with applicable law.
The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it promptly. If you believe a child has registered or submitted information, contact us at calvis@nearbyacres.com.
The Platform may contain links to third-party websites, tools, or services. These are governed by their own privacy policies. NearbyAcres is not responsible for the privacy practices of external sites. We encourage you to review the privacy policy of any third-party service you access through or alongside the Platform.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will update the effective date at the top of this document.
If changes are significant, we may notify you via the app, email, or push notification. Your continued use of the Platform after updates constitutes acceptance of the revised policy.
For any questions, concerns, or requests related to this Privacy Policy, contact us at:
NearbyAcres
Email: calvis@nearbyacres.com
Jurisdiction: Chennai, Tamil Nadu, India